Terms and Conditions

Last updated: [DATE]

These Terms and Conditions ("Terms") govern your use of gregchambers.coach (the "Site") and any free content or resources accessed through it. By using the Site, you accept these Terms.

Paid coaching engagements (1:1, group, retreats) are governed by a separate Coaching Agreement signed at the start of each engagement. These Terms cover use of the Site itself, free content, and any general bookings or enquiries made through it.

1. About us

The Site is operated by:

Salamander Coaching Ltd, trading as Greg Chambers Coaching is registered in England and Wales Company number: 15902682 Registered address: 6 South Molton Street, London, England, W1K 5QF and Contact: support@gregchambers.coach

References to "we", "us" and "our" mean Greg Chambers Coaching / Salamander Coaching Ltd. References to "you" and "your" mean the user of the Site.

2. Use of the Site

You may use the Site for personal, non-commercial purposes and to engage with our services. You agree not to:

  • Use the Site in a way that breaches any law or regulation;

  • Misuse the Site, including by introducing malware, attempting unauthorised access, or interfering with how the Site runs;

  • Scrape, copy, or republish content from the Site without our written permission;

  • Use the Site to harass, impersonate, or harm others.

We may suspend or restrict access to the Site at any time without notice if these Terms are breached.

3. Bookings, enquiries and intro calls

If you book an intro call or submit an enquiry through the Site:

  • The intro call is offered free of charge and carries no obligation on either side.

  • Booking an intro call does not create a coaching engagement. A paid coaching engagement is only formed once a separate Coaching Agreement is signed and any required fees are paid.

  • We aim to respond to enquiries within one to two business days.

  • We reserve the right to decline any enquiry or booking at our discretion, including where we believe the fit is wrong, capacity is full, or the engagement would conflict with our professional obligations.

4. Paid services

Where paid services (including 1:1 coaching, group programmes, retreats, courses, or other products) are offered or booked via the Site, the following applies.

  • Specific terms for each engagement, including fees, scope, schedule, deliverables, and cancellation terms, are set out in a separate Coaching Agreement or order confirmation.

  • Payments are processed by reputable third-party providers. We do not store full card details.

  • Prices are quoted in pounds sterling (GBP) unless otherwise stated, and are exclusive of VAT unless stated otherwise. VAT will be added where applicable.

  • Where the supply of digital content begins immediately with your consent, you acknowledge that any statutory right to cancel may be lost (per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).

  • Refund policies are set out in the relevant Coaching Agreement, order confirmation, or product page at the point of purchase.

5. Free content and resources

We may make articles, videos, downloads, and other content available through the Site or linked platforms (including the Mastery By Design Lab community on Skool).

Free content is provided "as is" for general information and personal development. It is not personalised advice and should not be relied upon as such. We make no warranties about completeness, accuracy, or fitness for any particular purpose.

6. Nature of coaching, and what coaching is not

Coaching is a focused partnership designed to help you clarify what matters, see your situation more clearly, and act with greater discipline and intention.

Coaching is not:

  • Therapy, counselling, or psychological treatment;

  • Medical, psychiatric, or psychological advice;

  • Legal, financial, tax, or investment advice;

  • Business consulting in the traditional sense, although the work may touch on business issues.

You are responsible for your own decisions, actions, and outcomes. If you are dealing with a mental health condition, medical issue, or any matter requiring professional advice in another field, you should consult a qualified professional in that field.

Greg Chambers is accredited by the International Coaching Federation (ICF) and operates in line with the ICF Code of Ethics.

7. Intellectual property

All content on the Site, including text, design, frameworks, names (including "Mastery By Design Lab", "the Alignment Codex", "the Performance Tax"), images, audio, video, and other materials, is owned by Salamander Coaching Ltd or licensed to us, unless otherwise indicated.

You may view, share, and quote short excerpts of content for personal, non-commercial use with proper attribution. You may not reproduce, modify, publish, or commercially use any content from the Site without our prior written consent.

8. Confidentiality

Confidentiality of coaching sessions, written reflections, and any personal information shared in the course of an enquiry or engagement is governed by our Privacy Policy and, where applicable, the separate Coaching Agreement.

9. Testimonials and case studies

Where testimonials or case studies appear on the Site, they reflect the genuine experience of the individual concerned. We do not guarantee that any particular results described in a testimonial will be achieved by anyone else. Coaching outcomes depend significantly on the individual client, their context, and their effort.

10. Third-party links

The Site may link to third-party websites and platforms, including Skool, social media, and scheduling or payment providers. We are not responsible for the content, policies, or practices of those third parties. Your use of any third-party platform is governed by that platform's own terms.

11. Disclaimer and limitation of liability

To the fullest extent permitted by law:

  • The Site and its content are provided "as is" without warranties of any kind, whether express or implied.

  • We do not warrant that the Site will be uninterrupted, error-free, or free from harmful components.

  • We are not liable for any indirect, incidental, special, or consequential loss arising from your use of the Site or any free content.

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence;

  • Fraud or fraudulent misrepresentation;

  • Any other liability that cannot be lawfully limited or excluded.

For paid services, liability is governed by the relevant Coaching Agreement.

12. Your statutory rights

Nothing in these Terms affects your statutory rights as a consumer.

13. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date reflects the most recent version. Continued use of the Site after changes means you accept the updated Terms.

14. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, save that if you are a consumer resident in another part of the UK or the EU, you may also bring proceedings in your local courts where required by law.

15. Contact

For any questions about these Terms, contact:

Salamander Coaching Ltd, trading as Greg Chambers Coaching support@gregchambers.coach